Privacy Policy

We are committed to protecting and respecting your privacy.

What is this Policy?

The purpose of this policy is toexplain how, when and why we collect your personal information and what we dowith your information once we have collected it and sets out your rights withregards your information.

This policy is undergoing constant refinement and change so please check this page occasionally to ensure thatyou're happy with any changes. By usingthis website you are agreeing to be bound by this policy.

If you have any questions regardingthis policy please send an email to store@everyexhaustpart.com. Alternatively you can write to: PrivacyInformation, Every Exhaust Part, Unit 5 Widney House, Bromsgrove Road,Redditch, B97 4SP.

Who Are Every Exhaust Part?

We are Every Exhaust Part Ltd, the UK's number one exhaust repair specialist. Every Exhaust Part manufactures, distributes and sells custom exhaust repair products.

Company Details

Every Exhaust Part is a Limited Liability Company (registration number 08055017). Our registered address is 105 Bromsgrove Road, Redditch, Worcestershire, B97 4RL. We operate from our industrial premises at Unit 5 Widney House, Bromsgrove Road, Redditch, B97 4SP.

How Do We Collect Information About You?

We collect information about you when you use our website, for example, when you contact us about products or register an account.

What Type of Information Do We Hold?

The personal information we collect about you will include your name, address, email address, IP address and information about which pages are accessed and when. If you purchase any products from us, your payment details are not held by us, it is collected by third party payment processors who specialise in secure payment capture.

How Is Your Information Used?

Process an Order You Have Submitted

Make the required goods and dispatch in a timely manner
Update you on the progress of your order.
Arrange courier delivery of your order

We will use the information you have provided to:

Process orders you have submitted
To carry out our obligations regarding your orders
Contact you about any clarifications required to satisfy your order successfully.
Update you on the progress of your orders.
Arrange courier delivery of your order.
Process any returns and refunds.

If you've opted into the newsletter we will send you a newsletter about new goods and services

Data Retention

We review our information retention periods regularly. We aim to keep all information for as short as possible but as long as required for the relevant activity. Primarily information is retained about your order for up to three years so that we can honour product warranties or until you ask us to remove your data from our systems.

Who Has Access to your Information?

We do not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf

We may pass your information to our third party service providers e.g. couriers. When we use third party service providers, we disclose only the personal information that is necessary to deliver the service. We will check on a regular basis if our third parties intend to use the personal information we send them for marketing purposes and update you accordingly.

Payment Gateways

We hold no payment information apart from a transaction confirmation id which tells us the payment has been processed successfully.

Your Choices

You have a choice as to whether you wish to receive information from us. You can opt in or out of our newsletter via your account page on the website.

How can you access and update your info

From time to time it may be necessary for you to update your information. For example if you have a new email address or delivery address. All the information that we hold about you can be updated via your account page. If there is any information that we hold that you feel is inaccurate which is not available via the account page please contact us at store@everyexhaustpart.com or in writing to Privacy Information, Every Exhaust Part Ltd, Unit 5 Widney House, Bromsgrove Road, Redditch, B97 4SP.

You have the right to request a copy of the information that Every Exhaust Part Ltd. holds about you. This can be done via the website or in writing to the above address. In the case that you wish Every Exhaust Part Ltd. to provide the information via post we may charge you a £10 fee. Information requests made via the website are provided free of charge.

Security precautions in place to protect the loss, misuse or alteration of your information

When you send Every Exhaust Part Ltd. your information we take steps to ensure that it's treated securely. Any sensitive information is encrypted and protected with 128 bit SSL encryption. All communication via the website which starts https:// is encrypted. We recommend that you always ensure that you browse the website via an encrypted session. By default the website will redirect you to a more secure https session.

Non-sensitive details (such as your email address) may be transferred normally over the internet which can never be guaranteed to be 100% secure. We go to every effort to keep your information secure but cannot guarantee the security information that is sent to us via the standard unencrypted internet and you do so at your own risk. Once we receive your information we make our best effort to ensure it remains secure on our systems. Where there is a password which restricts access to secure parts of the website it is your responsibility to keep the password confidential. Please do not share your password with anyone.

Use of Cookies

Many websites use 'Cookies' on their website. 'Cookies' are small pieces of information stored on your computer by a website to help the website provide a better user experience and to collect data about the usage of the website and who is using it. Every Exhaust Part Ltd. Stores only the minimal amount of information about you in your 'Cookies' such as Language preferences and default currency. In order to get a broad understanding of how people are using our website we integrate Google Analytics into all of our web pages. This provides us with statistical data which does not identify you as the individual and helps us to improve overall user experience.

Transferring outside EU

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union ("EU"). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you're agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.